Licensing & Insurance:
We are fully licensed with our local authority & are comprehensively insured for Hire & Reward with £5million public liability cover. Our vehicles carry no advertising or an external license plate as we have discreet plating status. All documents can be viewed by appointment if required & copies are carried in the vehicles.
Pricing, quotes & bookings:
Quotes can be obtained in just 20 seconds which can be saved and automatically emailed to you to return to later or bookings can be made on-line immediately there and then. We also take bookings by phone, e-mail, text or directly from clients using their own portal in our on-line cloud booking system. We can enable this fast, safe & secure booking portal for any client so they can add, edit & view their bookings at any time. It is the client's responsibility to check all the details & confirm them. Any mistakes resulting in un necessary journeys will be billed at the mileage rate for the vehicle booked at the distance travelled. Our minimum fare is £79.00 & our prices are based on fluctuating competitor rates, expenses and other market forces so to remain competitive they may vary slightly from time to time until the market settles.
We offer a generous discount scheme clients who reach spending milestones in any calendar year can claim. 5% for £5,000 & 10% for £10,000.
We take payments by BACS transfer, cash, cheque, credit & debit card by phone & can take payments easily via our terminals in the cars at the end of the journey. You can also save your card details against portal bookings and against your passenger profile in our booking system so payments are taken automatically on the Monday after your travel. On card payments the 3% card handlers fee will be added. Invoices can be issued & payments are required to be settled within our stated terms stated on the invoice. Company accounts & receipts are available & terms as stated on invoices etc apply. On January 1st 2018 we became VAT registered & every year on 1st January we review our prices & adjust as per the inflation rate. VAT is therefore chargeable at the current rate on all quoted prices.
Our primary vehicles are the iconic & luxury long wheel base Audi A8 48 Volt Mild Hybrid, the 7 seater extra long wheelbase Mercedes V Class MPV and the executive Mercedes E Class estate driven by our chauffeurs. On very rare occasions we may substitute these vehicles & drivers with another equivalent vehicle if the need arises. We network closely with over 50 trusted associates throughout Cambridgeshire, Buckinghamshire, Bedfordshire, Essex, London, Derbyshire, West Midlands and Cheshire so have the infrastructure to supply multiple luxury, executive, standard & a variety of vehicle types if required. You will be able to view and track any booked vehicle through our booking system.
For cancellations or amendments of bookings where over 24 hours notice is given before the driver has to be en-route there is no charge but we reserve the right to charge the full or part fare where notice is given under 24 hours. However this is not automatic and is dependent on the implications on vehicle and driver scheduling.
Traffic, journey times & related charges:
Our drivers use smart phone apps, local knowledge & live dynamic Sat Nav to pre plan & check up to date traffic & routes before every journey to ensure the fastest & most convenient route is taken but Drive Arrive cannot be held responsible for unpredicted congestion, road closures, incidents or unforeseen problems which lead to delays. With our vast knowledge of the road networks & busy times we will gladly advise of anticipated journey times but the actual departure time is ultimately decided by the client. At peak times travelling into & out of London due to high congestion & the extra time involved we may charge a £15 surcharge. At peak periods we may also make a small surcharge for out-of-hours bookings between 23.00hrs and 07.00hrs & Bank Holidays. Tolls & other journey related fees will be charged at cost.
Should there be a requirement for a driver to wait or stop at the client’s request during a journey or if the client is excessively late for the booking this time will be charged at £40 per hour in quarter hour increments of £10.00. Note: The first 15 minutes of any pick up is free of charge. Waiting time at the same rate may be charged from one hour after landing on airport pick ups.
Our drivers use the latest smart phone apps to track your inbound flight to ensure they are at the terminal on time. We therefore require accurate flight details from clients for them to do this effectively & to have time to get from the sit-off points we use near the terminals.
Meet & Greets:
We provide a full meet-&-greet service where our booking system will text you upon your arrival in the terminal or designated pick up point to reassure that your driver has arrived & the exact location where to meet. If you would like your chauffeur to share their location with you via an eMap please ask as this also can be enabled. The charge for an in-terminal meet-&-greet is £16 to cover the early arrival of the car & driver, flight tracking & car parking. At some airports, namely Stansted & Luton our clients often prefer to be scooped up from the designated drop off/pick up area close to the terminal as this is much quicker & cheaper. The current cost of this option at these locations is as per the current barrier charges. During the Covid Pandemic we have made a change to our Heathrow meet-and-greet procedure, click here for details.
Operators with rear wheel drive vehicles may cancel transfers in severe adverse weather conditions. Since the acquisition of our four wheel drive Audi A8L the chance of this happening with us is greatly reduced. We will freely upgrade clients to this vehicle from our rear wheel drive Mercedes E Class should the need arise because getting you to your destination is a priority. Should this happen we will of course keep you fully updated of vehicle changes & in the rare event the A8 is booked by another client and unavailable we will of course fully reimbursed you the fare or credit it to another booking & an alternative means of travel can be discussed as we do have associates in other areas with four wheel drive vehicles.
Our drivers are advised to check the passenger areas immediately after the departure of clients but sometimes black mobile phones for instance get left down the back of seats and under arm rests etc. It is ultimately the client's responsibility to ensure they have all their possessions as the return of left items will be charged at the mileage rate for the vehicle or the postage/carriage at cost, whichever the client chooses.
Spillages, soiling & damage:
In the unfortunate event of an accident involving spillages or food stains however caused the client will be charged the valeting costs + 50% for the time involved. We prefer clients not to eat or drink anything other than the supplied mineral water while traveling but realise sustenance is sometimes essential after long haul flights etc. Any damage caused to our vehicles in any shape or form due to carelessness or negligence will be charged for accordingly.
General Data Protection Regulation - GDPR:
25th May 2018 saw changes to the Data Protection Law. Full client, supplier, colleague, associates & associate clients details are retained securely in both the Apple Cloud storage platform and our on-line booking cloud system & available only to the business owner on password protected & fingerprint recognition devices.
This information is not shared with any third party without the owners permission. Assigned chauffeurs also use password & fingerprint recognition devices, only have access to the barest minimum contact information to allow them to complete transfers for us & our drivers & associates have a duty to maintain compliance. We will of course remove details at the written request of anyone on these lists.
Following new legislation we have to publish our complaints procedure so should you in the very rare event need to make a complaint it is as follows:
Write to us at firstname.lastname@example.org ‘fully’ detailing your complaint.
We will investigate thoroughly and report back to you our findings within 14 days.
Where necessary we will propose steps to be taken to resolve the matter and what measures we have put in place to prevent the same issues happening again.
Should you feel the need to escalate your complaint from this point we will advise you how you can do this through our local licensing authority.
As a company we believe & encourage feedback on your experience with us. Good or bad it will be dealt with & passed on to the driver or member of staff concerned. We prefer this feedback by e-mail & can be reached on email@example.com Alternatively please feel free to pass your comments on via our social media pages, the links for which are below. By following us across these platforms will be a great way for you to be kept informed of our news & frequent special offers.
Our landline numbers is 01480 533798 & our mobile number is 07774 419757.
We reserve the right to amend these terms & conditions without notice.