TERMS

Licensing:

We are fully licensed with our local authority & are comprehensively insured for Hire & Reward with £5million public liability cover. Our vehicles carry no advertising or an external license plate as we have discreet plating status. All documents can be viewed by appointment if required & copies are carried in the vehicles.

 

Bookings:

Bookings can be made by phone, e-mail, text or directly by clients using a portal on our on-line cloud booking system & we will confirm bookings via this system. We can enable this safe and secure booking portal for any client so they can add, edit and view their bookings at any time. It is the client's responsibility to check all the details & confirm them. Any mistakes resulting in un necessary journeys will be billed at the mileage rate for the vehicle booked at the distance travelled. Our minimum fare is £60.00.

 

Payments:

We take payments by BACS transfer (preferred), cash, cheque, credit & debit card by phone & can take payments easily via our terminals in the cars at the end of the journey. Invoices can be issued & payments are required to be settled in full by the day of travel. Company accounts & receipts are available & terms as stated on invoices etc apply. On January 1st 2018 we became VAT registered & every year on 1st January we review our prices & adjust as per the inflation rate.

 

Vehicles:

Our primary vehicles are the iconic & luxury long wheel base Mercedes S Class and the executive Mercedes E Class driven by chauffeurs Colin & Peter. On very rare occasions we may substitute these vehicles & drivers with another if the need arises. We network closely with a number of trusted associates throughout Cambridgeshire, Buckinghamshire, Bedfordshire, Essex & London so have the infrastructure to supply multiple luxury, executive, standard & a variety of vehicle types if required. You will be able to view and track any booked vehicle through our booking system if required.

 

Cancellations:

For cancellations of bookings where over 24 hours notice is given there is no charge but we reserve the right to charge the full fare where notice is given under 24 hours. This is not automatic and is dependent on the implications on vehicle and driver scheduling. 

 

Traffic, journey times & related charges:

Our drivers use smart phone apps, local knowledge & live dynamic Sat Nav to pre plan & check up to date traffic & routes before every journey to ensure the fastest & most convenient route is taken but Drive Arrive cannot be held responsible for unpredicted congestion, road closures, incidents or unforeseen problems which lead to delays. With our vast knowledge of the road networks & busy times we will gladly advise of anticipated journey times but the actual departure time is ultimately decided by the client. At peak times travelling into & out of London due to high congestion & the extra time involved we may charge a £25 surcharge. We may also make a 12.5% surcharge for bookings between 23.00hrs and 07.00hrs & Bank Holidays. Tolls & other journey related fees will be charged at cost.

 

Waiting time:

Should there be a requirement for a driver to wait or stop at the client’s request during a journey or if the client is excessively late for the booking this time will be charged at £30 per hour in quarter hour increments of £7.50. Note: The first 15 minutes of any pick up is free of charge. Waiting time at the same rate will be charged from one hour after landing on airport pick ups.

 

Flight tracking:

Our drivers use the latest smart phone apps to track your inbound flight to ensure they are at the terminal on time. We request accurate flight details from clients for them to do this effectively & to have time to get from the sit-off points we use near the terminals.

 

Meet & Greets:

We provide a full meet-&-greet service where our booking system will text you upon arrival in the terminal or designated pick up point to reassure that your driver has arrived & the exact location where to meet. If you would like your chauffeur to share his location with you via an eMap please ask as this also can be enabled. The charge for an in-terminal meet-&-greet is between £10 - £15 depending on airport to cover the early arrival of the car & driver, flight tracking & car parking. At some airports, where legal, our clients prefer to be scooped up from the designated drop off/pick up point as this is quicker & cheaper & we will advise you if this option is viable.

Adverse weather:

As our vehicles are rear wheel drive automatics we reserve the right to cancel journeys due to adverse weather conditions such as snow & ice etc as we will risk assess the conditions for client & driver safety. In the rare occurrence this happens we will of course give clients as much notice as possible & keep them updated. Clients who have pre-paid will of course be fully reimbursed or the fare credited to another booking & an alternative means of travel can be discussed.

 

Lost property:

Our drivers are trained to check the passenger areas immediately after the departure of clients but sometimes black mobile phones for instance get left down the back of seats etc. It is the client's responsibility to ensure they have all their possessions as the return of left items will be charged at £2.00 per mile or the postage/carriage at cost, whichever the client chooses.

 

Spillages:

In the unfortunate event of an accident involving spillages or food stains however caused the client will be charged the valeting costs + 10% for the time involved. We prefer clients not to eat or drink anything other than the supplied mineral water while traveling but realise sustenance is sometimes essential after a long haul flight.

General Data Protection Regulation - GDPR:

25th May 2018 saw changes to the Data Protection Law. Full client, supplier, colleague, associates & associate clients details are retained securely in both the Apple Cloud storage platform and our on-line booking cloud system & available only to the business owner on password protected & fingerprint recognition devices.

This information is not shared with any third party without the owners permission. Assigned chauffeurs also use password & fingerprint recognition devices, only have access to the barest minimum contact information to allow them to complete transfers for us & our associates have a duty to maintain compliance. We will of course remove details at the written request of anyone on these lists.

 

Feedback:

As a company we believe & encourage feedback on your experience with us. Good or bad it will be dealt with & passed on to the driver or member of staff concerned. We prefer this feedback by e-mail & can be reached on admin@drivearrive.co.uk Alternatively please feel free to pass your comments on via our Facebook & Twitter pages. Just log in & search for ‘Drive Arrive Executive Transfers & our square red logo. Click 'like us' & this will be a great way for you to be kept informed of our news & special offers.

We reserve the right to amend these terms & conditions without notice.

Telephone:

01480 533798  (Huntingdon)

01908 766211  (Milton Keynes)

07774 419757  (Mobile)

© 2015 - 2019 Drive Arrive